Terms & Conditions
Christmas & New Years Holidays.
Please note that Magic and More will be closed from the 25th of December 2017 until the 5th of January 2018. Orders made during this time will be processed and sent out on Monday the 8th of January 2018
Like almost all magic shops around the world, we do not accept returns except where the reason for returning the item is covered by the Consumers Guarantees Act or Fair Trading Act. The reason being that in purchasing a magic product you are also purchasing a secret, and once that secret is learned, it cannot be returned.
So make sure that you are 100% happy with your order before clicking "Confirm Order".
Please choose carefully when purchasing at Magic & More as we are unable to exchange products once you've received your order, unless we have sent you the wrong product, or where your request to exchange is covered by the Consumers Guarantees Act or Fair Trading Act.
If you think you have a case for a genuine exchange request then please contact us first before sending your order back to us as it will be returned to you if we are not notified prior to the return. In all cases Proof of purchase is required in order to get an exchange.
Magic & More's warranty policy covers our products for 30 days from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.
If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.
Consumer Guarantees Act 1993
In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or a refund you for the product. Certain products sold by Magic & More are incredibly delicate, easily broken, or destroyed or intentionally broken during their use, and these products will not be repaired, replaced or refunded.
Fair Trading Act 1986
The Fair Trading Act is designed to protect customers being misled, intentionally or unintentionally. This applies to all aspects of the sale and promotion of goods and services. However, due to the secretive nature of the magic industry, some discretion must be exercised when reading the description of magic products, as the description may describe the perceived magic effect from a spectators point of view, when the magic effect is performed correctly. Do not expect your magic purchase to allow you to perform 'real' magic, and do not be surprised that you may need to practise.
Magic & More Voucher Terms and conditions
Magic & More provides the facilities to present and redeem vouchers through the checkout system. Magic & More also holds the right to terminate any Voucher which they believe is being misused.
The Voucher can be used only once. Any unused value associated with the Voucher will be reissued with a new voucher code and will remain valid until the expiry date stated on the initial voucher.
If your order exceeds the amount of your Voucher, you must pay for the balance with a credit card or other agreed forms of payment. Vouchers are not redeemable for cash and are not refundable. Vouchers are valid up until (and including) the date recorded on the front of the Voucher. The voucher will not be replaced if lost, stolen, or destroyed. Each voucher is identified by individual code that must not be changed or copied by purchaser. The purchaser is not allowed to transfer, re-assign, or re-sell Gift Voucher.
Change to orders / Incorrect Details
Unfortunately, once you've submitted your order and payment has been accepted we cannot guarantee to make any changes to the order - includes products, quantity and address details. It's not that we don't want to but you order might already be packaged and sent. In the event that you provided incorrect details that resulted in your order not being delivered correctly, if the parcel is lost Magic and More is not liable to find, or resend the order. In the event that the parcel is returned to sender due to incorrect shipping details, the customer must pay the cost of shipping to resend the parcel.
Out of Stock and Backorders
While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfil your order or source a replacement product. If this should occur we will contact you and offer either a store credit, to send the product out when it is restocked, or give you a refund.
These terms and conditions are subject to change at any time at our sole discretion. It remains your responsibility to access and check these terms and conditions whenever you access the Site.